Service/Helpdesk

The 1st Line Support role based in Uxbridge is with a large corporate business who are a household name! They are a fun bunch with stylish modern offices who provide unsurpassed Cloud based IT Services to their Channel Partners! It is full time (8am-5pm / 9am-6pm Mon-Fri) with plenty of free parking, 25 days Holiday, BUPA and much more! 

My client is a fun and lively Cloud based IT Services provider, with a worldwide presence and their UK head office based in Uxbridge. They are looking for a logical and solutions focussed 1st line support engineer to join them on a full time basis. This friendly team enjoy the balance of having fun whilst getting good job done!

The key responsibilities for the Internal 1st Line Support Engineer will be as follows:

• To provide 1st line support for all customers and resellers via phone or email or face to face.
• To troubleshoot and diagnose hardware and software faults.
• To log all incidents and requested within the Incident Management System and update tickets in a timely manner.
• To take full ownership of customers and resellers technical issues, follow up the status of problems on their behalf and communicate progress.
• To liaise with 2nd line support external suppliers to ensure resolution to agreed standards and timescales. 

The successful candidate will have the following skill set:

• Previous experience with SIP based PBX’s.
• Knowledge of SIP routing and troubleshooting.
• Good working knowledge of IP Networking.
• Experience in an IT support role.
• Knowledge of Cloud Infrastructure. 

The successful candidate will have the opportunity to develop their technical experience and skills within the organisation.

This is the perfect opportunity if you are from any cloud based IT support background!  If this sounds like you... APPLY TODAY!